The Lost Art of Customer Service

Healthcare practitioners and business professionals are well aware that how clients and patients are treated can mean the difference between a bad review or a loyal repeat customer and valuable word-of-mouth referral source.

Throughout our years of consulting, we have discovered a common inconsistency: Most professional organizations and healthcare practices claim to hold quality customer service in high regard, yet most cannot honestly say their staff meet the expectation of authentic, consistent, and remarkable service.

Since a fair amount of our consulting work often revolves around training owners, practitioners, managers, and staff to provide this kind of remarkable service, we decided it was time to formalize this process into an intensive customer service training group, specifically tailored to the needs of professional organizations and healthcare practices.

Unlike more traditional customer service training—which simply focuses on robotic interactions and empty platitudes—this group will train attendees how to build genuine, caring relationships with patients, clients, and customers. By creating authentic interactions, they will learn ways to exceed expectations, effectively deal with problems that arise, and take ownership of their valuable role within an organization. This ultimately results in a more effective and united staff, and fewer concerns for owners and managers.

This training is offered one to two times per year, or on-demand. If you’re interested in how we can help raise the customer service experience within your practice or business, send us an email and we’ll keep you informed of upcoming training events.