The Lost Art of Customer Service

Customer Service Training

Healthcare practitioners and business professionals are well aware that how clients and patients are treated can mean the difference between a bad review or a loyal repeat customer and valuable word-of-mouth referral source.

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Tradition vs. Innovation

Innovation vs Tradition

In the professional world, we expect new employees to follow a tried-and-true routine. But a lot of our younger professionals have new priorities and different expectations. Naturally, some tensions have arisen.

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Fundamentals of Strategic Planning

undamentals of Strategic Planning

The best way to lead a business forward is with a sound strategic action plan. Maybe you are disciplined in your planning processes—or maybe not—but now is the time to prepare for the new year with vigor, purpose, and direction.

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Effective Copywriting 101

Healthier Business Blog

One of the most essential components of effective copywriting is directly and succinctly communicating your message. I’m sure you’ve heard that before, but what does it mean to “communicate your message”?

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