Marginal Gains

Marginal Gains

Every “good” business has gotten where they are by doing some big things right. They wouldn’t have survived the startup phase otherwise. But how do good businesses become extraordinary businesses?

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The Lost Art of Customer Service

Customer Service Training

Healthcare practitioners and business professionals are well aware that how clients and patients are treated can mean the difference between a bad review or a loyal repeat customer and valuable word-of-mouth referral source.

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Tradition vs. Innovation

Innovation vs Tradition

In the professional world, we expect new employees to follow a tried-and-true routine. But a lot of our younger professionals have new priorities and different expectations. Naturally, some tensions have arisen.

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Fundamentals of Strategic Planning

undamentals of Strategic Planning

The best way to lead a business forward is with a sound strategic action plan. Maybe you are disciplined in your planning processes—or maybe not—but now is the time to prepare for the new year with vigor, purpose, and direction.

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Ready for Change

Healthier Business Blog

Change in business– when it is positive– means business growth. Most people focus only on the rosy aspects of business growth. Yet, there are challenges.

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